Return and Exchange Policy

At Bridal Studio by Ali, we are dedicated to providing the highest level of service and ensuring that every bride experiences the best of our craftsmanship. We hope that you are completely satisfied with your purchase. However, due to the bespoke nature of our bridal designs, we do not offer returns or exchanges under normal circumstances.

We do offer a Conditional Exchange policy if you encounter any quality issues with your product.

Conditions for Exchange

If you find that your bridal attire has a defect in terms of quality or craftsmanship, please contact us within 48 hours of delivery. You must initiate a query through our customer service, and our Quality Department will promptly assess the issue. After reviewing the product, we may offer you an exchange or store credit for future purchases if a major fault is found.

Exemptions

Please note that customized orders or items purchased with a discount are not eligible for returns, refunds, or chargebacks.

How to Initiate an Exchange

  1. Contact our customer service team within 48 hours of receiving the item.
  2. Provide clear details regarding the defect or issue you’ve encountered.
  3. Our team will assess the situation and provide guidance on how to proceed with the exchange.

At Bridal Studio by Ali, we strive to ensure that your experience with us is as seamless and joyful as possible, and we will do our best to resolve any concerns promptly.